As you now know, ING Group reached an agreement to sell ING DIRECT Canada to Scotiabank. You can read the official press release or watch my interview with BNN for more information. It has been fascinating to go through this process for … Continue reading
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I tweeted a question a few weeks ago about what comes first: happy employees, happy customers or happy shareholders? And I quite enjoyed all the responses that question generated. My favorite had to be by @kennethwinther who wrote: “Turn employee … Continue reading
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